No concerns whatsoever throughout the whole process
At Serviventura we aim to satisfy the client by emphasizing the following key points
That our quotes reflect, in a simple, clear and transparent manner, what each item means and how we are going to carry out the renovation so that the final result is exactly what you expected.
That you are clear as to how much the renovation will cost, how long it will last and when we can begin.
The exact day we will finish the renovation so that you and your family can begin to enjoy it.
With our Reforhome method we guarantee that the renovation of your home is carried out quickly, cleanly, without any concerns and at the agreed price.
Once you call us, we will tell you what day and time we will be coming to see you so that you can explain the ideas you have in mind, then we can begin to turn those ideas into reality.
The person who will visit you is an expert in building and renovations, with over 20 years of experience in the field, so you will be able to ask him any questions you have about what you have planned in your mind and he will be able to advise you on all the options and/or alternatives available, always without prejudice to third parties or breaking the law!
Explain all the ideas you have in mind so that we can evaluate them and give you the correct price with all its details.
The study and the offer
Once we have the data, we need a few days to prepare the offer, always broken down by items, so that you are clear as to what each item is and how much it costs.
We meet and we explain item by item to you so that you do not have the slightest doubt about what we are offering you, and we will answer all the necessary questions until everything is completely understood. If you can't come to us, we'll send it to you, call you and explain it all to you. If after the meeting something needs modifying, we will do said modification and send it to you again. In short, making it clear WHAT is going to be done and HOW it is going to be done, so that you are very clear that the renovation dream in your head is what is going to become a reality.
In fully comprehensive housing renovations, we can even offer you 3D infographics so that you can see what it will be like before we start.
Once you are clear about all the above, you have decided to work with us and you have the final price, we will be happy to commit to give you a start date and tell you the exact day you can begin to enjoy your home.
Transparency in the renovation
Execution of the renovation: In order to ensure that the entire process is carried out as you wish and without any concerns, the sole project manager assigned to your renovation will hold a weekly follow-up meeting with you so that everything is under control...
One sole project manager from the start to the finish of the renovation
Designamos para tu reforma un único responsable asignado desde principio a fin, facilitando que la comunicación e instrucciones se dan una sola vez y siempre a la misma persona
Weekly photos with follow-up on the renovation
Visualización en streaming de la reforma: Por si fuera poco, en todo momento la reforma está visible para que lo vean las partes interesadas: empresa contratista, arquitecto, aparejador y cliente final. En cada vivienda a construir, instalamos una cámara 4g que te acompaña durante todo el proceso enviando imágenes online que pueden visualizar tanto el arquitecto como tú (y tu familia y amigos) y donde pueden ver tanto el desarrollo de la reforma, como el orden, limpieza y medidas de seguridad correctamente instaladas. DA IGUAL DONDE VIVAS, VERÁS COMO CADA DÍA TU SUEÑO SE VA HACIENDO REALIDAD. TRANSPARENCIA 100%.
Weekly meetings with the client
Reunión semanal con arquitecto y/o propiedad: desde el inicio de reforma se estipula un día a la semana de reunión para progreso de reforma in situ, ver incidencias y resolver cualquier incidencia que surja en la misma.
Enjoy your new home
In this step, the renovation's project manager checks with you that everything has been executed correctly, we give you the keys and any legal documentation (if applicable). You are now ready to enjoy your renovated home.
We are always interested in your opinion, we love to learn and evolve; that is why we will contact you once the work is finished to ask you how we can improve, because we want to be better every day, give the best service and that our clients know that they have a trusted ally when it comes to making their renovations.
Why is it so important to have an itemized quote?
Many companies give fixed items, with no square metre or linear breakdown. Our objective is as follows:
That the client pays solely and exclusively for what is renovated or for the works executed
To quote a price per square/linear metre or per unit
Depending on the real measurements or number of units installed at the end of the job, the total renovation cost is closed
How do I know that the quote I'm given includes everything and that I won't have any surprises once the renovation has begun?
This is one of the points that we treat with great care, we know that a client has a fixed budget for the renovation, so any unforeseen expense is a serious deviation from their planned budget. Thanks to the prior and detailed quote where the project has been studied in depth, we make sure that the quote has covered all the necessary items for the renovation and therefore there can be no surprises, save possible hidden defects that are impossible to know in advance.
We deliver the quote personally and explain it in detail so that the client knows that the quote we present carries an assurance that there will be no extra costs, as long as nothing is modified over and above the original quote. All the larger items requested by the client will be valued separately with both parties signing their agreement.
Do you sign a contract with the clients?
We sign a contract with all of our clients, and the start date and execution period of the renovation are clearly reflected, and it clearly defines what each item has been budgeted for, method of payment, etc. This way our clients know how much the renovation is going to cost and, above all, when they will be able to enjoy their home.
Do you commit to meeting the deadlines?
We know how important it is for our clients that we meet the deadlines, so we commit ourselves to deadlines and meet them. That is why we sign a contract with the start date and length of time for executing the renovation. If, during the renovation the client wants to expand the work, leading to an extension of the deadline, the client is informed, and his approval requested in writing.
Do you have an after-sales service?
Yes, we do, in fact it is one of the services that our clients value most. A guarantee period is signed in the contract and the clients call us if there is a problem and if the problem is related to the renovation, we will solve it as soon as possible.
Do you want to begin the renovation of your home or business? Give us the details!
Clean and fast renovation
No concerns throughout the entire construction process